Primary purpose of this position it to assist with the operations of the Livermore Library by operating the Patron Services desk. This includes:
• Providing patron assistance at the Patron Services Desk, checking materials out and in, collecting fines, and answering directional and brief informational questions via the telephone, email, and in person. Customer service skills are an integral part of this task, as is the necessity for confidentiality regarding patron information. Patron Services Desk functions are performed using the library’s integrated library system, Ex Libris ALMA.
• Opening and closing the library according to Library policy and procedures. Handling internal and external book returns. Opening the Patron Services Desk, balancing the Patron Services monetary account and other duties as deemed necessary to ensure proper opening and closing procedures.
• Providing assistance as needed with shelving, shifting and shelf reading.
• Provides assistance as needed with inventory of library materials, including electronic scanning using ALMA. Reconciling inventory error reports. Updating item status as needed in the library’s ALMA
• Assisting with the supervision of student assistants. This includes training, monitoring and submitting time sheets and evaluation of student work. Helping to maintain students training in Canvas course.
• Serving as primary student supervisor: training, tracking and coming up with projects.
• Assisting with the processing of circulation statistics.
• Assisting with special projects delegated by the librarians.
• Assisting with the creation of digital guides, marketing materials, social media accounts, outreach events, and displays.
• Assisting with the coverage of the Research Services Desk as needed in helping patrons with access to library materials and electronic databases
This position is designated Mandatory Personnel: Employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events.
UNC Pembroke is an Equal Employment Opportunity Employer
Minimum Training and Experience Requirements: Completion of high school and two years experience in office support, preferably as a library technician in a library.
Management Preferences: Library experience preferred but not required.
Please apply online via our Online Employment System at
