Librarian II, Main Circulation Supervisor

GREENVILLE COUNTY (SC) LIBRARY SYSTEM

JOB ANNOUNCEMENT, NO. 2022-092

Posting Date: Monday, June 27, 2022 Application Deadline: Tuesday, July 12, 2022

Position: Librarian II, Main Circulation Supervisor, (MLIS Degree Required), Main Circulation, Hughes Main Library Salary: $43,797 per year, plus benefits

Status: Regular Full-time, Exempt Available: July 2022

Location: Hughes Main Library, 25 Heritage Green Place, Greenville, South Carolina

Schedule:  Mon., Wed., & Fri. 8:30-5:00p; Thurs. 12:30p-9:00p. Every fourth weekend. Sat. 8:30a-6:00p & Sun. 1:30p-6:00p (off the Fri. before & Mon. after working on the weekend)

FUNCTION

Reporting to the Circulation Manager, this position:

• Assists the Circulation Manager with scheduling, directing, coaching and supervising the staff and activities related to the operation of the Main Circulation unit at the Hughes Main Library.

• Oversees daily activities of the unit, supervises all part-time staff in the unit, and serves as the person in charge in the Circulation Manager’s absence. 

• Embodies the Library’s code of service by creating an atmosphere where customers and employees feel invited, informed, impressed and inspired. 

• Greets customers and employees with a welcoming smile and enthusiastically provides knowledgeable and meaningful assistance. 

• Performs work under general supervision, in accord with the Library’s vision and mission, using good judgment in the application of policies and established procedures. 

REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS

(Testing of computer skills may be part of the interview process for this position.) 

Knowledge:

• Thorough knowledge of modern library principles and of procedures and skills applicable to public libraries.

• Knowledge of supervisory methods and techniques.

• Knowledge of the functions of reference and readers’ advisory services.

• Computer literate with knowledge of Windows operating system, MS Office, various Internet browsers and email.

• Knowledge of business English, spelling and arithmetic. 

• Some knowledge of publisher and dealer practices and methods.

Skills/Abilities:

• Ability to operate and care for computers and their peripherals, e.g. RFID pads, printers, etc. 

• Ability to learn the Library’s integrated system software, i.e. an automation system used to manage Library processes. 

• Ability to demonstrate to customers the Library’s website; including the online catalog, databases, and self-check machines.

• Ability to learn the Library System’s automated materials handling (AMH) systems, i.e., technology used to facilitate the movement of library materials and automate select circulation functions.

• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library’s online digital materials such as eBooks.

• Ability to learn and enforce the Library’s policies, procedures and regulations to customers and employees. 

• Ability to maintain confidentiality of customer records and other identifiable customer uses of Library resources and services, security related incidents and personnel issues.

• Ability to learn and enforce Federal and State laws pertaining to employment.

• Ability to supervise and direct the work of others and provide coaching, training and disciplinary actions as needed.

• Ability to effectively use independent judgment to resolve staff, patron and operational problems within established guidelines.

• Ability to deal with difficult individuals in unusual situations with tact and diplomacy.

• Ability to communicate concepts, general information and task related information in oral, written and electronic forms. 

• Ability to learn, implement and maintain complex filing systems including the Dewey Decimal System with a high level of accuracy.   

• Preferred: Bilingual – English/Spanish skills.

• Preferred: Touch typing skills.

Characteristics:

• Enjoys interacting with people and possesses a strong commitment to providing an exemplary customer experience.

• Enjoys working in a leadership role, providing direction and guidance to staff. 

• Establishes rapport with others in person and on the telephone, and maintains effective working relationships with customers and coworkers. 

• Works calmly and effectively in stressful situations and in a sometimes noisy and chaotic environment. 

• Follows established procedures and instructions received from supervisor. 

• Possesses strong leadership and organizational skills. 

• Works well in a team environment.

• Values technology as a tool, staying on top of technology trends.

• Recognizes change as an opportunity for growth. 

• Performs routine tasks efficiently and without difficulty.

• Uses good judgment and discretion in carrying out duties and responsibilities. 

• Is receptive to feedback, willing to learn, and embraces continuous improvement.

• Takes ownership of work, does what is needed without being asked, and follows through until task is resolved.

• Arrives on time, works hours as scheduled, and maintains a good attendance record.

MINIMUM TRAINING & EXPERIENCE

Required:

• Master’s Degree in Library Science from an A.L.A. accredited college or university

• Two years of library experience, one at a supervisory or leadership level. 

• Demonstrably progressive work experience showing an increase in the level of duties and responsibilities.

• Certified or eligible for certification by the South Carolina State Library. 

• Other combinations of experience and training, which meet the minimum requirements, may be substituted.

Preferred:

• Supervisory or leadership experience in a public library.

PHYSICAL REQUIREMENTS

Must have the ability to:

• concentrate for long periods of time

• speak clearly and distinctly

• hear and/or comprehend verbal communication

• hear audible alarms and notifications

• see and interpret all job-related materials

• operate library equipment as assigned

• lift up to 25 pounds and push book carts weighing over 100 pounds

• sit for long periods of time

• stand for long periods of time

• walk, bend and stoop

• reach, grasp and use hands to touch, handle, or feel

• tolerate dust and mold associated with working with books and other library materials 

EXAMPLES OF WORK PERFORMED

(These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.) Essential job functions designated with (E).

• Assists the Circulation Manager with assigning, instructing, directing and supervising Main Circulation unit staff to implement the unit service plan. (E)

• Directly supervises all part-time unit staff. (E)

• Provides training for subordinates; reviews performance of subordinates and makes recommendations for improvement/growth as appropriate. (E)

• Assists the Circulation Manager with preparing staff schedules, approving leave requests and timesheets, and requesting assistance when supplemental coverage is needed. (E)

• Coordinates the interviews of applicants for supervised staff positions and makes recommendations for selecting new employees. (E)

• Assists the Circulation Manager in planning for changes and improvements in unit operations, including budget recommendations and formulation of goals and objectives (E).

• Assists customers with identifying, locating and using Library materials. (E) 

• Provides circulation services, including registering new borrowers, updating customer records, resolving account issues, etc. (E)

• Provides Readers’ Advisory services. 

• Makes appropriate referrals to other Library units, agencies, etc., for information, materials or services not available in the unit. (E) 

• Assists customers with the use of the Library’s website, including the online catalog and databases, and self-check machines. (E)

• Assists customers with downloading and/or accessing the Library’s online digital materials on mobile device technology. (E)

• Answers questions on Library operations, policies, and procedures, and handles problems and complaints related to the Main Circulation unit. (E) 

• Monitors staff members’ application of circulation policies and procedures, answering questions and providing assistance when needed. (E) 

• Communicates and enforces the Library’s Code of Conduct and other policies, procedures, and rules to customers and employees. (E)

• Collects and reports fines and fees accurately. (E)

• Reads book reviews and makes acquisition recommendations to supervisor regarding the development and maintenance of the Main Library adult fiction and audiovisual collections; assists in weeding collections based on condition, timeliness, and use. (E)

• Engages customers by creating and maintaining displays that promote Library resources and services.

• Assesses Library materials for damage and determines charges, identifies items needing repair, and identifies items for discard/replacement. (E)

• Receives and compiles statistics, memos, documentation, reports, correspondence, etc. (E)

• Uses reports generated from the integrated library system (ILS) and other library automation providers to analyze and improve unit operations and services. (E)

• May conduct presentations, orientation sessions, and tours for groups. 

• Reviews and studies professional literature to keep abreast of developments in library and information science. (E)

• Attends meetings, training programs, workshops, conferences, etc., as requested by supervisor and/or as funds are available. (E)

• Operates and assists in maintaining Library equipment, including self-checkout stations, staff computers, telephones, printers, cash register, photocopier, and audiovisual equipment; submits Help Desk requests to resolve problems. 

• Coordinates maintenance and repair requests for the Main Circulation area.

• Ensures safe work methods are followed to prevent injury. (E)

• Works a schedule that meets the needs of the unit. (E)

• Assists with emptying book drops during holidays and other Library closings. (E) 

• Performs tasks in accord with Library vision, mission and code of service. (E)

• Performs other related duties as required, including those of any staff member in the unit.