Salary: $59,563.00-%64,328.04 (Dependent on Qualifications)
Directs the daily operation of the Library’s automated Integrated Library System (Polaris), other computing systems (ex. LEAP), and wide area network across ten library branches. Manages technology projects and implementation of library hardware, software and technology equipment. Supervises duties of technical staff. Instructs, assigns, reviews and plans the work of others. Reviews work of subordinates. Plans and organizes technical enhancements and job flows. Trains and advices technical and library staff concerning technology policy, procedures and workflow. Researches and formulates strategic plans for the short and long term development and efficacy of the library’s computing and networked resources and infrastructure. Consults with Administration in planning and budgeting. Submits capital purchase plans and requests to the Director. Evaluates and plans for system enhancements both hardware and software. Recommends purchase, and coordinates and participates in the planning, installation and maintenance of computer equipment, software applications and network systems. Analyzes, documents, and resolves system issues and coordinates responses with hardware and software vendors. Technical contact and support coordinator for Integrated Library System. Maintains relationships with outside vendors and County IT personnel.
Coordinates with managers and staff to determine and assess technological needs. Instructs staff in prescribed use methods. Authors and updates system level documentation. Runs reports as prescribed. Observes and analyses use data and trends. Uses various complex techniques of modeling data and information engineering.
Coordinates and manages modifications, changes, enhancements to the Library’s webpage. Manages integration of electronic materials for customers (eBooks, e-magzines, downloadable videos) with existing library resources, web page, online catalog. Evaluates future digitization projects for Library. Participates in the collection development process, especially in regards to eBooks.
Troubleshoots technology malfunctions, performs and or supervises the repair and maintenance of computer and network hardware and software. Coordinates new software releases and evaluates the functionality of optional features for the system. Analyzes scope and details involved in LAN/WAN management. Supports end users in usage of integrated ILS – Replicates Polaris reported problems to troubleshoot. Tests network bandwidth parameters and adjust as needed. Administers the help desk system to assign and route computer trouble tickets to staff. Works with databases and SQL. Knowledgeable of SQL queries and Microsoft Reporting Services. Knowledgeable of Open Source platforms. Serves as a functional expert and provides leadership in multiple system functional areas including discovery access and design, fulfillment, metadata, electronic resource management, etc.
Provides front-line user support in a variety of formats, including via help desk software.
Supports a project management-based approach to advance the adoption and use of the system.
Preferred Experience: above combined with 5-10 years in public library management and/or administration.
Physical Requirement: Exerting force up to 20 pounds. Requires talking, hearing, seeing, grasping, standing, walking, repetitive motions, kneeling and reaching.
Requires ability to drive a motor vehicle and a valid SC Driver's License.
MLIS or MSIS from an ALA accredited program.
