Application Deadline: Thursday, February 15, 2018 Position: South Carolina Room Supervisor, (Master’s Degree Required), Discovery Services, Hughes Main Library Salary: $44,649 per year, plus benefits Status: Regular Full-time, Exempt Available: January/February 2018 Location: Hughes Main Library, Greenville, South Carolina Schedule: Schedule involves evening and weekend hours and requires flexibility to cover unanticipated staffing needs. FUNCTION Employees in this position manage people, projects, collections, programs and equipment. They coach, schedule, direct and supervise the staff and activities related to the operation of the South Carolina Room. They embody the Library’s Code of Service by creating an atmosphere where customers and employees feel invited, informed, impressed, and inspired. They greet customers and employees with a welcoming smile and they enthusiastically provide knowledgeable and meaningful assistance in the discovery and use of Library resources, services, and technology. Work is performed under general supervision in accord with the Library’s vision and mission, using good judgment in the application of policies and established procedures. EXAMPLES OF WORK PERFORMED These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. Essential job functions designated with (E). • Provides training and /or support for subordinates; reviews performance of subordinates and makes recommendations for improvement/growth as appropriate.(E) • Assigns, instructs, and schedules work of staff; audits work of subordinates for accuracy. (E) • Participates in the interviewing and selection of new employees within areas of responsibility. (E) • Serves at a public service point providing direct service to patrons on a regular basis. (E) • Communicates and enforces the Library’s Code of Conduct and other policies, procedures and rules to customers and employees. (E) • Recommends resources for the South Carolina Room collection. (E) • Assists in future planning including budget recommendations, formulation of goals and objectives, and in the preparation of selected grant proposals related to the activities of the unit. (E) • Represents the Library in developing and maintaining partnerships and other collaborative relationships with community groups and cultural organizations that offer programs for adults. (E) • Establishes relationships with organizations and groups in the community to promote library services and resources and to provide outreach programs when appropriate. (E) • Plans, organizes, schedules, and implements programs for adults related to genealogy and local history. • Receives and compiles statistics, reports, correspondence, etc. (E) • Reviews and studies professional literature to keep abreast of developments in library and information science. (E) • Answers questions on library operations, policies, and procedures; handles problems and complaints. (E) • Works with Volunteer Coordinator to train, schedule, and supervise volunteers in the SC Room as appropriate. (E) • Operates and cares for equipment, including microform readers and printers, computers and computer-related equipment; provides instruction and demonstrations as needed. • Assists the Discovery Services Manager as needed. (E) • Supervises the Discovery Services staff in the absence of the Discovery Services Manager, as required. (E) • Demonstrates use of library material and software to staff, patrons, and others as required. • Participates in special projects and serves as a member of various Library committees. • Attends library association meetings, training programs, workshops, and conferences as appropriate. • Ensures safe work methods are followed to prevent injury. (E) • Works a schedule that meets the needs of the unit. (E) • Performs other related duties as required, including those of any staff member in the unit.
REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS (Testing of computer skills may be part of the interview process for this position.) Knowledge: • Thorough knowledge of modern library principles. • Thorough knowledge of general and specialized reference sources; of reference practices and techniques, including reference service delivered via telephone, email, and one-on-one appointments. • Considerable knowledge of genealogical materials and research techniques. • Knowledge of supervisory methods and techniques. • In-depth knowledge of library computer systems and applications, online databases, Windows operating system, MS Office, various Internet browsers and email. • Knowledge of technology and mobile devices. Skills/Abilities: • Effective reference interview skills. • Ability to analyze professional and administrative problems and suggest practical solutions. • Ability to supervise and provide adequate instruction and directions to subordinates. • Ability to plan, organize, and direct a complete program of Library activities. • Ability to create and work in a team environment and establish and maintain effective working relationships with associates, library staff and the general public. • Ability to work under frequently stressful conditions and meet required deadlines. • Ability to be detail-oriented and recognize and correct errors. • Ability to operate and care for computers and their peripherals, e.g. RFID pads, barcode readers, printers, etc. • Ability to learn the Library’s integrated system software, i.e. an automation system used to manage Library processes. • Ability to effectively use Windows operating system, MS Office, various Internet browsers and email. • Ability to demonstrate to customers the use of microfilm scanners and associated software, microfilm readers, printers, photocopiers, computer equipment, Windows operating system, various Internet browsers, and the Library’s website; including the online catalog and databases. • Ability to communicate concepts, general information, and task-oriented information in oral, written, and electronic forms. • Ability to maintain confidentiality and use good judgment and discretion in carrying out duties and responsibilities. • Ability to learn emerging technologies and moderately complex computer applications. • Must have good public speaking ability. Characteristics: • Enjoys interacting with people and possesses a strong commitment to providing an exemplary customer experience. • Enjoys working in a leadership role, providing direction and guidance to staff. • Establishes rapport with others in person and on the telephone, and maintains effective working relationships with customers and coworkers. • Works calmly and effectively in stressful situations. • Follows established procedures and instructions received from supervisor. • Possesses strong leadership and organizational skills. • Works well in a team environment. • Values technology as a tool, staying on top of technology trends. • Recognizes change as an ongoing opportunity for growth. • Performs routine tasks efficiently and without difficulty. • Is receptive to feedback, willing to learn and embraces continuous improvement. • Takes ownership of work, does what is needed without being asked and follows through until task is resolved. • Arrives on time, works hours as scheduled and maintains a good attendance record. MINIMUM TRAINING & EXPERIENCE Required: • Master’s Degree in Library Science from an A.L.A accredited college or university or a Master’s Degree in History, Public History, Archival Studies, or related field from an accredited college or university. • Minimum of three years’ experience working in a library, museum, or archives. • One year of experience must have been at a supervisory or leadership level. • Experience working with genealogy materials and research techniques. • Other combinations of experience and training that meet the minimum requirements. Preferred: • Professional library experience, including considerable experience in reference services. • Experience working with South Carolina history with an emphasis on Greenville County. PHYSICAL REQUIREMENTS Must have the ability to: • concentrate for long periods of time • speak clearly and distinctly • hear and/or comprehend verbal communication • see and interpret all job-related materials • operate library equipment as assigned • lift up to 25 pounds and push book carts weighing over 100 pounds • sit for long periods of time • stand for long periods of time • walk, bend and stoop • reach, grasp and use hands to finger, handle, or feel
Visit the Job Openings page on our website at www.greenvillelibrary.org to submit an online employment application and/or for additional information about our application process. Inquiries may be directed to Cindy Quinn at (864) 527-9232 or firstname.lastname@example.org. GCLS is an Equal Opportunity Employer. GCLS participates in E-Verify.