Library Supervisor - Circulation

Summary: This position manages the daily functions of the Circulation Department. Addresses or evaluates patron concerns or complaints and makes adjustments to patron accounts as necessary. Supervises subordinate staff; supervisory duties include scheduling, instructing, planning and assigning work, reviewing work, maintaining standards, coordinating activities, selecting new employees, allocating personnel, acting on employee problems, and recommending employee discipline and discharge as appropriate. Supervises the receiving and depositing of monies and verifies reporting paperwork, Participates in training and development programs for department staff. Assists the public in a professional and courteous manner. Reviews the work of subordinates for completeness and accuracy; evaluates performance and makes recommendations for improvement; offers training, advice and assistance as needed. Participates in the development of Library policies and procedures; recommends policy and procedural changes to better meet Library and patron needs. Gathers, evaluates and interprets statistical data concerning both library materials and patron use; prepares routine and special reports and recommendations as requested. Supervises and performs circulation duties, including checking books and other materials in and out, registering patrons for library cards, placing holds on books as requested, processing inter-library loan requests, inspecting returned materials for damage, verifying due dates, computing and receiving fines. Supervises the intake of monies for fines, fees and copies. Ensures items are being shelved correctly and kept neatly on shelves. Reviews patron database entries for accuracy and completeness; assists in troubleshooting related problems. Interprets Library policies and procedures to the public. Assists in promoting the Library, its services and programs to the public. Attends staff, committee, County and community meetings as appropriate. Receives and responds to public inquiries, requests for assistance and complaints in areas of responsibility. Keeps supervisor informed of all issues and concerns encountered.