IT Helpdesk Specialist

Company Name: 
Richland Library
Columbia, SC
Job Description: 

Richland Library is seeking an IT Helpdesk Specialist to join its unique IT department, which functions under the philosophy of putting "people before processes" while maintaining appropriate security and infrastructure. The right candidate for this position possesses strong troubleshooting skills, as well as demonstrates our IT team's values of being helpful, knowledgeable, flexible, collaborative, empathetic, and innovative. Apply today and tell us how you are the right fit for this position. Here are some of the things you would be doing if serving in this position: * Receiving and recording helpdesk requests from internal and external customers. * Providing basic troubleshooting assistance to internal and external customers for IT issues related to library computers, printers, fax machines, copiers, coin towers, wireless access points, Microsoft Office products, and other library software and hardware maintained by the IT department. Escalating issues when necessary. * Assisting IT department staff in deployment and maintenance of hardware, software, and systems. * Engaging, encouraging, and assisting diverse customers in all areas of the library in a welcoming, professional, and respectful manner. * Understanding and supporting the philosophy of putting people before processes, while maintaining appropriate IT security. * Demonstrating strong troubleshooting skills with the ability to develop creative solutions. * Representing the IT department’s brand promises of being helpful, knowledgeable, flexible, collaborative, empathetic, and innovative. * Writing and updating documentation and training materials, related to job responsibilities. Please visit our website at for further details.


MINIMUM QUALIFICATIONS: * At least two years college in IT field or equivalent Help Desk/PC Technician experience. * At least two years work experience with basic computer hardware skills. * Proficiency in Microsoft Office. * Valid driver’s license and safe driving record. * Ability to perform all job duties. PREFERRED QUALIFICATIONS: * CompTIA A+, ACMT, HDI-CSR, ITIL, or MCSA Windows 10 certification highly desirable.

How to Apply: 

APPLY IMMEDIATELY at No deadline is presently established for this Vacancy. When a deadline is determined, it will be announced 24 hours in advance on the Library’s website. Please do not send your resume/cover letter separately; only materials submitted through our online system are reviewed. You may attach your resume and/or cover letter to your online application.